Free shipping in the USA only on orders of Nicky's Folders®, Katie's® Folders and Izzy’s EZ-Access® Folders over $125 will be applied at checkout.

Items that do not qualify for free shipping will have shipping calculated at checkout: INS-30, FS-20, Mini wallets, Frames, Folder Holder, Vinyl Products.

Free Samples USA only.

For vinyl and other product orders freight is calculated by weight of the order and shipping zip code at checkout. FedEx 2Day shipping is an option at checkout for an additional fee.

Please submit your sales tax exempt certificate or letter prior to placing your online order.

You can upload your certificate directly to our tax portal on the checkout page.

*NOTE* do not proceed with your online order until you receive a confirmation that the certificate has been approved and added to your account. This confirmation typically is received within 24-48 business hours. At that time, you can proceed with the online order checkout. If you are ordering through one of our other methods (email, PO, order forms) please use our form linked here to submit sales tax exempt certificates or letters to be added to your account.

Yes, requests for quotes can be submitted through our form here.

Unfortunately, we do not manufacture folders with prongs at this time. We do have options for 3-hole punched folders to fit standard 3-ring binders.

Yes, when you select the Purchase Order option at checkout (commercial/school) accounts are set up Net 30 days, personal accounts must pay up front. Invoices will be emailed after your order ships to the email address associated with your account log in.

*NOTE about using the PO method at checkout* Do not place your order online using a PO number at checkout AND send us a copy of your purchase order. Your order will be duplicated and you will be responsible for payment of both orders.

Yes, you can mix colors of a folder style to reach a price break. Please add all folders to your cart to see final pricing.

We are the Manufacturer and offer direct pricing. Some of our items are offered in select Wegmans Stores and on Amazon.

For any customization or special requests not listed on the website please call 800-498-1463 Monday-Friday 8am-5pm EST for information and pricing.

Vinyl (PVC poly vinyl chloride) is relatively easy to manufacture and comes in many different materials, is not “archival safe” and the tooling/dies are easy to make. However polypropylene (PP) has to be sealed on special equipment, the tooling/dies have to be designed and made on CNC Milling Machines and can be expensive. Polypropylene (PP) is “archival safe” and recyclable. Rochester 100® can manufacture both types of materials.

Open short and open long refer to the side that the holder is open on. “Open short” means that the shortest side of the holder has an opening. “Open long” means the longest side of the holder has an opening.

Yes, we can tell you how many and what products you ordered in previous years. Please email [email protected] or call 800-498-1463 Monday-Friday 8am-5pm EST for more information.

Yes, we keep all artwork from previous orders. If possible, please reference your previous invoice number in the comments section when you place your order.

Invoices are mailed out the day after your item is shipped. If you need an additional copy please email [email protected] with your invoice number.

Credit card receipts are included with packing lists when the item ships. If you would like a copy emailed to you please contact [email protected] with your order number.

Returns

Vinyl Products - We will accept returns within 60 days for a refund only if the product was incorrectly made by Rochester 100® and/or the product was damaged in transit.

Nicky’s Folders® and other polypropylene products - We will accept returns on stock products within 60 days for a refund. Custom orders including items requested with 3 Hole Punch are non-returnable.

Please fill out a return request form HERE if you would like to return your order and we will contact you with next steps.